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Isuzu in Australia – going for gold

Isuzu is fast approaching 30 years as a truck market leader in Australia. There are two reasons for Isuzu’s success in Australia –

  • The overall quality and durability of all the trucks in the range.
  • Isuzu is well known for its customer service and Isuzu truck part support thanks to the number of amazing dealerships scattered throughout Australia.

Isuzu and its dealers across Australia provide a product and service that is second to none. While achieving this level of customer satisfaction and maintaining that high standard hasn’t been easy they are determined to stay on top and maintain and expand their loyal customer base.

Gold Coast Isuzu is a prime example of that close collaboration between Isuzu and its dealers, recently opening a brand-new facility in Arundel beside the M1 motorway. This new dealership is owned by the Peter Warren Automotive group and Frizelle’s Automotive Group. This brings together two of Australia’s biggest and most trusted automotive retailing groups with over 100 years of combined retailing history. In 1992 an Isuzu truck franchise was one of the first to join Frizelle’s portfolio.

A 4.4-hectare parcel of land became available for sale in 2009 which Frizelles believed would be the perfect spot for a location for another Isuzu franchise. It took 5 years of planning with the construction of the building beginning in late 2016, opening in 2017. The size of the new building allows for all elements of Frizelle’s and the Peter Warren Groups commercial division, allowing for Isuzu Trucks, Isuzu ute and Volkswagen Commercial to all sit in one single site, along with the addition of a dedicated vehicle refurbishment centre.

The new facility has the best exposure of any commercial vehicle dealership on the Gold Coast, thanks to its position close to a service road east of the M1, with access from the motorway either southbound or northbound so easy. The undercover service/reception area allows customers to leave their vehicle and walk to the service counter in any weather, with everything designed especially for the comfort and convenience of the customer when visiting the dealership. You’ll now be able to buy your Isuzu truck parts in Arundell on the Gold Coast.

This is just another reason Isuzu has been doing so well in Australia over these past 50 years, that attention to detail. It’s all about customer service and providing reliable, quality Isuzu truck parts. Customer service and satisfaction is more than just getting that truck off the lot, it’s about continuing to build a rapport with the customer to keep them coming back to Isuzu time and time again.

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